Frequenty Asked Questions
Explain the process after signing MoP?
Once the mop is signed, the property is marketed for Lease and all the progress/offers are emailed to you on regular basis. If the offer is good, then you will receive a call from our sales team for discussion.
What happens if I do not accept the offers that I am getting by LHS sales team?
It’s fully your privilege to either accept or reject the offer but if you reject valid offers then your property will remain vacant and you would incur losses.
Can I forward my own references or customers through a broker to Lisa Homes? Will they be charged brokerage?
Yes you can forward your references and even the brokers to us by informing them that Lisa Homes is your Property Manager and they can interact with us for S&T and Move-In. Generally if LHS doesn’t have a client for it, the property is rented to them without brokerage; this depends on the case to case basis.
What if a broker contacts me to rent out the property that’s under Property Management with Lisa Home?
You can forward that broker to us and we would discuss the client that he has. If the client suits your choice we will get the deal done.
What if I want to change the bank account in which the rent is getting credited?
You can get this done but you need to inform us 3 week in advance so that our accounts can get the formalities done.
Once I accept the offer, how much time does it take to receive the money into my account?
It generally takes 2-3 weeks initially to set up the whole account and link them to our property management team. Once that is done, the future rents get credited into your account around 10th of every month.
Who is mainly responsible to pay my property tax & society charges?
Lhs can pay your property tax and society charges when its intimated on time. Generally the society intimates the owners directly hence you need to intimate us to get these bills paid. By the way, LHS property management team always keeps a track for such bills on its own but LHS can’t be held responsible for delay in payments of these bills if we are not intimated by the society or the owner on time.
If I have some work that needs to be done, what should I do? What are the communication channels?
SR: If your work is important please raise an SR from your account. Raising SR is the best way to track your work and its progress. It’s a foolproof way.
Email: if you email on email@example.com then also your request lands up with the PMS team and they raise an SR for it. This is also fine.
Phone to sales staff: Calling sales staff for any property management issue is not recommended since we have high number of sales people of field and there are high chances that your message is not passed on to the PMS team. Please remember, calling sales guys for PMS work is NOT recommended, since we already have dedicated SR & Landlordcare@lisahomesolutions.com channel to address your issues.
Phone to PMS: Its fine if you speak with PMS team but written communications always helps in better tracking.
Should I remain in contact with the society management committee even if everything is being done by LHS?
Yes, remaining in contact with society management committee ensures that you are not missing any information that is meant strictly for the landlords. Certain internal issues are not communicated to LHS by society which they generally want only the landlords to know. Hence being is touch with Management committee is recommended.