FAQ's | Lisa Home Solutions - Online Property Management Company

We talk your language

Got a question about us, our service and how it all works? Here’s where you’ll find the answers you’re looking for. And if you want to speak to one of our experts at any time, we’ll be happy to help. Simply get in touch.

Q.1. How much do you charge?

Fees may depend on factors like location, the type of property and the estimated man-hours involved in providing property management services. The fees includes a onetime registration charge and the monthly service charges ranges between 12-15% of the monthly rental value of the property.

Q.2. I have already got a tenant, do I have to wait until they leave before I can use your services?

No, we can take over the management of your property at any time. And of course, we’ll give your tenant the respect and consideration they deserve.

Q.3. What do I have to do to make the switch from my current estate/letting agent?

You can usually switch to our service at any time. Contact us today and one of our experts will look into your existing terms and start the ball rolling for you.

Q.4. When I switch to you, will there be a gap in the service I receive?

No, we will work with you to ensure a seamless transition from your existing agency.

Q.5. Can I use my own preferred contractors?

As long as they meet all the necessary qualifications and safety criteria, you’re welcome to use your own people.

Q.6. I have a larger rental portfolio – do you offer discounts?

We certainly do. Speak to us today and we’ll be happy to offer you a preferential rate.

Q.7. My rental properties are all over Pune, will this be a problem?

No, as we have a high network of property managers who are working towards managing your property professionally, we have been managing properties of our clients for more than 10 years, also we have an embedded technology through which you can raise a query and it will be sorted with clearly defined time lines.

Q.8. I manage the property myself but want to switch to your service, how do I do this?

It’s so easy. Get in touch today and we’ll get things moving quickly for you.

Q.9. How long will my contract with you be?

Its basically a 12 months contract but its pay as you go. You can cancel anytime by informing us two months in advance in writing

Q.10. How do I sign up?

Simply get in touch via our contact page and we’ll give you all the information you need to get started.

Q.11 Explain the process after signing MOU?

Once the MOU is signed, the property is marketed for Lease and all the progress/offers are emailed to you on regular basis. If the offer is good, then you will receive a call from our sales team for discussion.

Q.12 What happens if I do not accept the offers that I am getting by Lisa Home Solutions sales team?

It’s fully your privilege to either accept or reject the offer but if you reject valid offers then your property will remain vacant and you would incur losses.

Q.13 Can I forward my own references or customers through a broker to Lisa Home Solutions? Will they be charged brokerage?

Yes, you can forward your references and even the brokers to us by informing them that Lisa Home Solutions is your Property Manager and they can interact with us for S&T and Move-In. Generally, if Lisa Home Solutions doesn’t have a client for it, the property is rented to them without brokerage; this depends on the case to case basis.

Q.14 What if a broker contacts me to rent out the property that’s under Property Management with Lisa Home Solutions?

You can forward that broker to us and we would discuss the client that he has. If the client suits your choice we will get the deal done.

Q.15 What if I want to change the bank account in which the rent is getting credited?

You can get this done but you need to inform us 3 weeks in advance so that our accounts department can get the formalities done.

Q.16 Once I accept the offer, how much time does it take to receive the money into my account?

It generally takes 2-3 weeks initially to set up the whole account and link them to our property management team. Once that is done, the future rents get credited into your account around 10th of every month.

Q.17 Who is mainly responsible to pay my property tax & society charges?

Lisa Home Solutions can pay your property tax and society charges when its intimated on time. Generally, the society intimates the owners directly hence you need to intimate us to get these bills paid. By the way, Lisa Home Solutions property management team always keeps a track for such bills on its own but Lisa Home Solutions can’t be held responsible for the delay in payments of these bills if we are not intimated by the society or the owner on time.

Q.18 If I have some work that needs to be done, what should I do? What are the communication channels?

Service Request (SR): If your work is important please raise an SR (Service Request) from your account. Raising SR is the best and assured way to track your work and its progress.

Email: if you email on landlordcare@lisahomesolutions.com then also your request lands up with the PMS team and they raise an SR for it. This is also fine.

Phone to sales staff: Calling sales staff for any property management issue is not recommended since we have multiple salespeople on the field and there are high chances that your message is not passed on to the PMS team. Please remember, calling sales guys for PMS work is NOT recommended since we already have dedicated SR & Landlordcare@lisahomesolutions.com channel to address your issues.

Phone to PMS: It's fine if you speak with PMS team but written communications always help in better tracking.

Q.19 Should I remain in contact with the society management committee even if everything is being done by Lisa Home Solutions?

Yes, remaining in contact with the society management committee ensures that you are not missing any information that is meant strictly for the landlords. Certain internal issues are not communicated to Lisa Home Solutions by the society which they generally want only the landlords to know. Hence being in touch with Management committee is recommended.